Frequently Asked Questions
Everything you need to know about your ASTA RESORT experience.
What is the current shipping timeframe for orders?
We offer worldwide express shipping. Domestic orders typically arrive within 1-3 business days, while international shipments take approximately 3-7 business days depending on your location.
How do I ensure I select the correct size?
Each product page features a detailed size guide tailored to the specific garment's cut and fabric. If you are between sizes, we generally recommend sizing up for our knitwear collections.
What is your return policy for international customers?
We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that return shipping costs and duties are the responsibility of the customer.
Are duties and taxes included in the checkout price?
For international orders, duties and taxes are calculated at checkout for most countries, allowing you to pay upfront with no hidden fees upon delivery. If they are not calculated, you may be liable for local import duties.
How should I care for my ASTA RESORT knitwear?
To maintain the integrity of our signature knits, we recommend a gentle cold hand wash with mild detergent. Always dry flat in the shade and avoid hanging to prevent the garment from stretching.
Can I modify or cancel my order after it has been placed?
Our warehouse processes orders rapidly to ensure quick delivery. Therefore, we are unable to guarantee any changes or cancellations once an order is confirmed. Please contact our support team immediately for assistance.